Where are your servers based?
We have servers in several data centers:
- USA - Dallas and california
- United Kingdom data center
- Sweden data center
All our servers are monitored around the clock, and are updated regularly.
What is web hosting?
Web hosting is a space on a server for publishing a web site so that it is available to the world on the Web. Paid web hosting also involves getting a domain name and not having forced ads displayed on your site.
What is shared (virtual) web hosting?
Shared (or virtual) web hosting is the best way and easiest of hosting for 99% of web sites. This means that a web hosting company will have one or more servers (computers constantly connected to the Internet that run a web server software such as Apache or IIS) that will be running multiple web sites (it will be shared). Unless a web site is exceptionally busy or requires a lot of bandwidth, this is the least expensive way to get a real web site. You can still have your own IP address with virtual hosting and the site won't look any different to users.
Do you offer a trial period or demo?
We do not offer a trial period.
How long will it take to set up my account?
Depending on the account type. Normally 24 hours from the time we receive your order, for dedicated servers, it can take up to 48 hours.
If your order is flagged by our fraud prevention system, our billing department will contact you within 24 hours to approve your order and complete the account creation process.
Once an account is set up an activation notice will be sent to you via e-mail including your account information.
Can I upgrade to another plan later?
Yes definetly. You can upgrade at any time, without losing any of your data. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading.
Can I host an IRC server?
No! Our policies do not allow IRC server hosting.
What is VPS?
VPS is unmanaged Virtual Private Server hosting suitable for individuals, as well as small and medium-sized businesses. We cater to Linux gurus who prefer to have root access and manage their own services with minimal technical assistance.
Do I need a VPS?
Whether you have outgrown shared hosting or are looking for an affordable alternative to dedicated server hosting, there is a good chance that a virtual private server will fit your needs and your budget better than any other hosting solution. VPS is also an affordable way to start into web hosting solution business, without the technical headaches of managing your own dedicated servers.
What are PHP, SQL, Java, IP, etc.?
These refer to various features such as programming languages, databases, etc. that might be available with a hosting plan.
What is the speed of your network?
All our servers are hosted at datacenters in USA, UK and Sweden, and are connected to gigabit ethernet backbone, guaranteeing your access to multiple gigabits of premium Tier-1 bandwidth.
What type of hardware will my account be hosted on?
Our hardware configurations scale to address the needs of our users. Check our different offerings and different hardare specification.
Which web hosting reseller control panels do you offer?
We're proud to offer WHM / cPanel.
Can I monitor my disk space and bandwidth usage?
Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.
How do I transfer files to my website?
Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager. We also provide a Web-based File Manager to make it even easier for you to upload your files from within your cPanel.
When you sign up, you will get an FTP account that lets you access files in your account (usually ftp.yoursitename.com, your main account name and password). Then you can use a built-in Windows or Internet Explorer FTP client, or some other software that supports FTP such as CuteFTP, WS_FTP, or Total Commander, to transfer files from your hard drive to your account.
We recommend using dedicated FTP programs as the preferred ftp solution because these programs have the best user interfaces and support advanced options like setting file permissions and resuming aborted file transfers.
Will I have unlimited access to update and make changes to my pages?
You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.
Can I use my account for commercial purposes?
Yes, you can use your account to create a commercial website, including e-commerce. The World Wide Web is an efficient and cost-effective means of reaching global clients and expanding your business.
Can I subdivide my space and resell it?
If you are looking to resell space, you should look at our Reseller Hosting Plans. These plans come with the use of a control panel that allows you to control multiple accounts from one easy to use interface. These plans allow you to pass on more tools and services to your clients and friends, and keep data separated for better security.
Can you host domain names other than .com .net .org .biz .info and .us?
Yes, you can host any domain name including country local domains.
Can I have additional domain names point to my hosting account?
Yes, you can have several domains point to the same account. Limitation of the number of domains you can park to use on the same account is limited by the type of account you purchase. Check our website offers for different packages.
Do you offer Internet access?
No, you will need local ISP in order to access your website and retrieve e-mail from your account.
Do you display "Advertising" on my website?
No, we do not display any advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. As long as you stay within our Policy and Guidelines, you can display anything you like.
Do you offer Windows based hosting?
Not at this time. We currently runs only Linux based servers. All our accounts have FrontPage support.
How is billing handled?
By default your hosting fees will automatically be deducted from your credit card on the annual anniversary of your purchase. If you do not want your credit card automatically charged each billing interval, you can choose to be billed manually. There is an additional processing fee for manual billing if required.
What is a domain name?
A domain name is a sequence of letters and numbers which determine the address of your site. You need to register a domain name before your web site becomes accessible at this address.
When I register a domain name, who will have ownership of it?
When you register and pay for a domain name with us, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.
How long does it take before my domain name is active?
Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
Can I transfer a domain name registered someplace else to your domain registration service?
Yes, it is possible to transfer your domain registration to us. To do so you need to fill out the order form select "Transfer your Existing Domain", and enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form.
My Domain is not transffering, why?
In order to transfer your registration to us you must submit your request to us at least 30 days before your domain name expires at its current registrar. If it's past that date you'll have to renew with the current registrar.
Some registrar will not release a name that has been newly registered for less than 30 days.
Your domain name must be "unlocked" with the current registrar, and you will frequently need a domain transfer code or "EPP code".
Will there be any downtime in transferring my domain name registration to WestHost?
There is no downtime associated with transferring your domain name. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers.
If you do change your DNS servers, this can introduce downtime of up to 24 hours.
How long does it take for the DNS to update?
From the time you change the DNS it can take approximately 24- 48 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.
Who is the ICANN?
The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.
Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
I don't have any experience in creating a site. Who can help me create and host my site?
You can create your website easily and without technical knowledge by registering with www.123magik.com or by using our managed hosting packages with a sitebuilder package included.
Or you can contact us at www.dynamicdezyne.com to create a professional website for you.
What is uptime?
Uptime is the percentage of time that a web site is working. For example, an uptime average of 99.86%, this means that your site will be down for a total about 1 hour each month.
Can I use Java applets, JavaScript, and Flash pages on my site?
Yes. Those are client-side technologies, so the host doesn't have to do anything to support or enable them.
Any browser (such as Internet Explorer or Netscape) that supports them is enough, so any host will do. It doesn't matter whether Java or Flash are listed among the plan's features, they are supported by default.
|
